How We Handle Returns and Refunds

How We Handle Returns and Refunds

At Trend and Beauty, your trust is our priority. We are committed to ensuring you feel confident and satisfied with every purchase. All products listed on our platform undergo vendor quality checks to ensure performance, authenticity, and reliability.

With clear policies, vendor accountability, and responsive customer support, we aim to provide a smooth experience from checkout to after-sales support.

For assistance at any time, please contact us at support@trendandbeauty.store.

Order Cancellations

You may request to cancel an order before it has been processed or shipped by contacting our support team immediately.

  • If the item has not shipped and the expected processing time has passed, you will receive a full refund.
  • If the item has already shipped, cancellations are not permitted.
  • However, you may request a return under our 14-Day Refund Guarantee, where applicable.

Cancellation Fees

  • Before shipping: A 4.2% transaction fee may apply for change-of-mind or incorrect orders.
  • After shipping: Only the product price is refundable; shipping and transaction fees are non-refundable.
  • Transaction fees are non-refundable in accordance with payment processor policies.

7-Day Dead on Arrival (DOA) Guarantee

If your product arrives damaged, defective, or non-functional, please contact us within 7 days of delivery.

  • You will be eligible for a replacement or full refund after verification.
  • Return shipping costs will be covered by Trend and Beauty.

14-Day Refund Guarantee

Unused and unopened items may be returned within 14 days of delivery.

  • Items must be in original condition and packaging.
  • Return shipping costs are the customer’s responsibility.

Warranty Coverage

  • Most electronics include a 1-year warranty (up to 2 years on select items).
  • Repairs are free unless damage is caused by misuse, negligence, or unauthorized modifications.
  • Customers are responsible for shipping items to the service center; we cover return shipping.

Additional Conditions

  • Returns must be approved before items are sent back.
  • Items returned without authorization may be refused.
  • Refunds are processed after inspection and approval.
  • Processing times may vary depending on the payment provider.

Final Note

At Trend and Beauty, transparency, fairness, and trust guide everything we do. We are committed to ensuring your satisfaction and providing reliable support whenever you need it.

Thank you for choosing Trend and Beauty.